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1. Delivery

All in-stock items should arrive in 3 - 5 working days (Mainland UK). However, during busy periods, or if the item is out of stock, despatch may be delayed or part-shipped therefore please allow up to 28 days for delivery. Credit/debit cards will only be charged once the order has been despatched, however, cheques are banked on receipt for security reasons. As a signature is often required on delivery, please advise us of a neighbour's address or other secure place where your order can be left if you expect to be out when the parcel is due.

2. Delivery Cost

Our standard charge is based on weight and will cost between £3.50 - 5.00 for mainland UK orders only. Non-Mainland UK, Highlands and International orders are charged at cost and automatically calculated according to the weight of the order. Overnight delivery is available for all in stock items and is quoted according to the weight of the order. Please call 0845 0900 184 or email sales@ethosbaby.com to check availability and prices.

3. International Orders

All international orders are shipped at cost according to the weight of the order. The shipping cost is calculated automatically upon checkout before you enter your payment details and complete the purchase. Therefore, it is possible to check the cost of shipping, amend your order accordingly or cancel at any time before completing the order process. All orders are despatched via Recorded International Mail or Courier and should take between 5 - 10 days to arrive for in stock items, however, please allow up to 28 days for delivery.

4. Guarantee & Returns

If for any reason you are not happy with an item, please return the goods in its original packaging, unused and in a saleable condition within 14 days, and we will be happy to exchange or refund the purchase price. We regret that P&P and insurance are direct costs and cannot be refunded. As the parcel remains your responsibility until it is delivered to us, we advise that you obtain a free certificate of posting.

5. Trade Description

Every care has been taken to ensure that items are described as accurately as possible, however, variations may occur with pictures and colours. All items include VAT @ 17.5% where applicable.

6. Toy Safety

All toys conform to European Safety Standards and carry the CE mark where appropriate.

7. Legal Information

Ethos Baby Care Ltd. shall not be liable for any consequential loss whether this arises from breach of duty in contract or in any other way. Liability for any claim shall not exceed the price of goods supplied. This does not affect your statutory rights.


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